Refund & Cancellation Policy
Last Updated: October 19, 2026 | Razorpay Merchant & Consumer Protection Compliant
At Cablocab (operated by Cablocab), we ensure complete peace of mind. All digital payments and refunds are handled through secure Razorpay gateways in accordance with RBI merchant rules.
1. Ride Cancellation by Passenger
- Free Cancellation Window: You may cancel any on-demand city ride within 5 minutes of driver acceptance with zero cancellation fee.
- Late Cancellation Fee: If you cancel after 5 minutes of booking or after the driver partner has already arrived at your designated pickup point, a nominal cancellation fee (₹50 for city rides / ₹200 for outstation) will be applied to compensate the driver for fuel and transit time.
- Outstation & Rentals: Scheduled outstation rides cancelled at least 4 hours prior to departure incur zero charges. Cancellations within 4 hours are subject to a nominal base convenience charge.
2. Cancellation by Driver or Platform
In the rare event that an assigned driver partner cancels your booking or fails to arrive at the pickup location within the designated ETA, no fee will ever be charged. If your ride was prepaid, a 100% refund is initiated automatically without requiring manual follow-up.
3. Eligibility for Trip Refunds
Passengers may claim a full or partial refund under the following scenarios:
- Duplicate / Double Deduction: In case an amount was debited twice due to technical or network connectivity glitches during Razorpay checkout.
- Vehicle Breakdown / Incomplete Journey: If the journey could not be completed due to mechanical failure and an alternative vehicle was not dispatched.
- Route / Fare Discrepancy: If the driver took an unauthorized detour without passenger consent or overcharged toll fees.
4. Refund Methods & Settlement Timelines
| Payment Mode | Refund Destination | Settlement Turnaround Time (TAT) |
|---|---|---|
| In-App Wallet | Cablocab Wallet | Instant (0–15 Minutes) |
| UPI (Google Pay, PhonePe, Paytm) | Original Linked Bank Account via Razorpay | 24 to 48 Hours |
| Credit / Debit Cards | Original Issuing Card Account | 3 to 5 Banking Business Days |
| Net Banking | Source Bank Account | 3 to 7 Banking Business Days |
Note: Refund timelines are governed by the respective card networks (Visa/MasterCard/RuPay) and bank clearing houses. An official Razorpay Refund Reference Number (RRN) will be shared via email/SMS for tracking.
5. Driver Partner Subscription Refunds
Driver subscription packages (Weekly, Monthly, Quarterly) provide instantaneous access to platform marketplace leads. Subscription fees are generally non-refundable once activated and utilized. In case of accidental duplicate subscription payment, the duplicate amount will be reversed within 48 hours upon verification.
6. How to Request a Refund or Support
To request a refund review or report a payment discrepancy, please use any of the following channels:
- In-App Support: Navigate to Booking History → Select Trip → Report Issue / Request Refund.
- Support Email: support@cablocab.com
- Helpline: 8527867976 (24 Hours / 7 Days)
- Office Address: Plot 42, Commercial Sector 18, Gurugram, Haryana 122008, India