Privacy Policy
Last Updated: October 19, 2026 | Effective Date: January 01, 2026
1. Information We Collect:
- Personal & Business Credentials: Full Name, Mobile Number, Email Address, City, Company/Fleet Name.
- Identity & Vehicle Documents (KYC): Driving License (DL), Aadhaar Card details, Vehicle Registration Certificates (RC), and insurance copies for verification.
- Location Data: Precise and approximate GPS location data to match intercity trip requests and map route calculation.
2. How We Use Your Data:
- To verify driver authenticity and display verified badges in the marketplace.
- To calculate accurate route distances, trip fares, and toll estimates.
- To facilitate direct communication between trip posters and assigned drivers.
- To process subscription payments and commission transactions securely via Razorpay.
3. Data Security & Confidentiality:
We employ industry-standard SSL encryption and secure database storage to prevent unauthorized access or disclosure of user records. We do not sell user data to third-party advertisers.
1. Introduction & Overview
Welcome to Cablocab (operated by Cablocab, "we", "us", or "our"). We are committed to protecting the privacy and personal information of our riders, driver partners, and website visitors. This Privacy Policy details how we collect, process, store, and protect your information across our mobile applications, web platform, and APIs in strict compliance with the Information Technology Act, 2000, Digital Personal Data Protection Act, and applicable RBI payment aggregator regulations.
2. Information We Collect
- Personal Identifiers: Full name, mobile phone number, email address, profile avatar, and emergency contact details.
- Precise Location Data: We collect real-time background and foreground GPS location from both drivers and passengers to facilitate instant ride dispatch, calculate accurate trip fares, display live vehicle tracking, and ensure rider safety via SOS emergency features.
- Driver Partner Credentials: Commercial Driving License, Vehicle Registration Certificate (RC), commercial insurance, vehicle fitness, and Aadhaar/PAN for KYC verification.
- Payment Information: Transaction identifiers, invoice history, and tokenized payment records. All electronic transactions are processed securely via Razorpay under PCI-DSS Level 1 compliance. We do not store credit card numbers, CVVs, or bank netbanking passwords on our servers.
3. How We Use Your Information
We use the collected information to:
- Match riders with the closest available drivers with accurate ETA calculation.
- Facilitate in-app communications, push notifications, and ride verification OTPs.
- Process driver subscriptions, earnings payouts, customer refunds, and digital wallet credits.
- Investigate ride incidents, prevent fraudulent activity, and enforce platform terms.
4. Data Sharing & Third-Party Processors
We do not sell your personal information. We only share necessary data with trusted service providers strictly to deliver our mobility services:
- Razorpay Payment Gateway: To securely authorize payments, subscriptions, and issue bank refunds.
- Google Maps API: For route navigation, reverse geocoding, and distance calculations.
- Firebase Cloud Messaging (Google FCM): For real-time booking alerts and emergency notifications.
- Law Enforcement: In response to lawful requests, court orders, or life safety emergencies.
5. Data Retention & User Rights
You have the right to access, modify, or request the deletion of your account and associated personal data at any time through the in-app Profile Settings or by writing to our Grievance Officer.
6. Grievance Redressal & Contact Officer
In accordance with the Information Technology Act and rules made thereunder, the contact details of the Grievance Officer are provided below: